Employment & Volunteering Opportunities

Position : Part-time Weekend Coordinator

Job Description : Department: Education

Reports to: Manager of Interpreter Services

Supervises: None

Status: Part-time, non-exempt Hours: Not to exceed 29 hours per week; three weekends on, one weekend off; Saturday 8:45-5:45; Sunday 11:00 –5:45; Mondays 8:45 – 5:45; floating partial day as needed.

Rate: $11.00 / hr

The Mark Twain House & Museum preserves and interprets the life and legacy of one of America’s most influential writers. The house was Twain’s home from 1874 – 1891 (17 years). During those years, he raised a family, pursued fame and completed several of his most famous novels. The house has been restored to its appearance in the 1880s and serves to demonstrate Mark Twain’s personality, family life, relationships, literary career and life in the Victorian era.

The Weekend Coordinator position is a new position being created to better serve our customers by providing a reliable weekend point person, to take weekend reservation calls and keep weekend tours running smoothly.

Duties / Responsibilities:

• Open and close museum on weekends

• Keep up weekend record keeping

• Keep cash drawers stocked with change as needed.

• Cash out VC drawers at day’s end and secure deposits according to procedure.

• Work with security staff for the safety and comfort of museum patrons

• Work with other museum staff to ensure that visitors have a great experience.

• Be friendly and courteous to customers and colleagues at all times, following institutional rules and procedures

• Maintain accurate records using the VISTA ticket sales software. (prior familiarity with the software is a plus, but not required)

• Learn the upgraded version of VISTA and its e-commerce capabilities as we progress with the upgrade.

• Take and confirm details of reservations via phone and email

• Work closely with the Manager of Interpreter Services, the Assistant Manager of Visitor Services, the Executive Assistant and Store Manager

• Mail out tickets, invoices, and confirmation letters

• Report on tickets sales and invoices

• Other duties as assigned

• The person in this position will be called on to give tours of the Mark Twain House to children and adults

• Weekends, some holidays and evenings will be routine for this position

• The employee is entitled to one hour unpaid lunch break when the schedule allows

Successful candidate will have a good comfort level with Microsoft Office programs, Word, Excel, Outlook, and Internet Explorer. Careful selection will be made to find an individual, who can work gracefully with a diverse staff and who treats others with care, concern, dignity and respect.

Training will be conducted on the job.

Dress Code: An employee must be dressed at all times in a manner suitable for conducting business with the general public. Blue jeans, shorts, athletic clothes, sneakers and similar informal attire will not be accepted. Acceptable clothing would be described as corporate casual: khakis, button-down or polo shirts, neat blouses, skirts, or dresses.

Benefits include: 20% discount in museum store; free admission to some museum programs, one week paid vacation after the first year of employment; paid sick leave accrued at the rate of 1 hour per 40 hours worked; not to exceed 40 hours per year. Paid sick leave can be used after a part time employee has worked 680 hours at the Mark Twain House and Museum. Please refer to the Employee Handbook for more details.

All new employees are subject to a 60-day probationary period from the start of employment. Permanent employment will be determined upon evaluation at the end of the 60-day period.

Contact Info :

E-mail a letter of interest and resume to rebecca.floyd@marktwainhouse.org.

Grace Belanger
call 860-280-3130 or email grace.belanger@marktwainhouse.org